GENERAL TERMS OF USE OF bgbrands.bg

DEFINITIONS
GENERAL
ORDER
GOODS / SERVICES FOR WHICH THE CLIENT HAS NO "RIGHT OF REFUSAL"
CONFIDENTIALITY
COMMERCIAL ANNOUNCEMENTS
INVOICING
DELIVERY
WARRANTIES
TRANSFER OF OWNERSHIP
FORCE MAJEURE CIRCUMSTANCES
PROCESSING OF PERSONAL DATA
USE OF COOKIES
FORCE MAJEURE CIRCUMSTANCES
ARBITRATION

This document represents the general conditions of the marketplace platform bgbrands.bg and regulates the rules of use, as well as the conclusion of a contract of sale between a customer / consumer of goods and services and a trader / supplier with full registration in the platform. Every visitor of bgbrands.bg is bound by the rules of these general terms and conditions while using the marketplace platform.

Owner and administrator of the marketplace platform bgbrands.bg е:
„Ecom BG Brands“
Sofia, Mladost district, Vasil Radoslavov, 6, bl. Sport Depot building, 3rd floor,
UIC: 206595902
phone number: +359 894647050
e-mail: info@bgbrands.bg
www.bgbrands.bg
For questions and comments use the feedback form at https://www.bgbrands.bg/contact

1. DEFINITIONS

1.1. "Customer" means a User of the bgbrands marketplace platform who has placed an Order for the purchase of Goods / Services that are published and traded by a Merchant / Provider through the Platform bgbrands.bg.

1.2. "Merchant / Supplier" is any person who offers goods and services to third parties for commercial purposes and has a relevant contract with BGBrands.

1.3. "Marketplace platform bgbrands.bg" means an e-commerce software application through which ECOM BG Brands provides customers with access to products and / or services that belong to other Merchants / Providers;

1.4. Platform - marketplace platform bgbrands.bg.

1.5. "My account" - a section of the Platform that provides the Client with the opportunity to register and use the services: my account, orders, favorite products, recent orders, the ability to update an account, change password, close an account. "My profile" contains all the information about the Client, which is necessary for the purchase and delivery of goods and services, incl. delivery address and billing address.

1.6 "Favorites" - a section of "My Account", which allows the Client to create their own lists of Goods and Services to monitor in connection with possible purchases.

1.7. "Cart" - a section of "My Account" that allows the Customer to add Goods and Services that he wishes to purchase at the time of addition or at a later stage. The cart reflects the number, size, price of the goods, the price of delivery, as well as the total amount of the purchase. The customer has an unlimited right to add or remove goods and services from the Cart before finalizing the order by paying for it.

1.8."Order confirmation" - an electronic document generated by the bgbrands.bg Platform, visible to the Client, which contains the method of delivery and payment.

1.9. "Order" - an electronic document generated by the Platform bgbrands.bg, through which the Client declares to the Merchant / Supplier that he wishes to purchase the goods and services described in the Order.

2. GENERAL

2.1. Viewing the products, registering, making purchases and other activities through the bgbrands.bg Platform is considered to be in agreement with the specified conditions. The owner of the Platform reserves the right to change the terms at any time without prior notice, and the changed terms will be published in the Platform.

2.2. The use of the Marketplace platform bgbrands.bg is completely free and accessible from anywhere in the world. The deliveries of the orders are within the Republic of Bulgaria.

2.3. Bgbrands.bg reserves the right to restrict Client's access to the Platform if the Client abuses his rights and / or damages bgbrands.bg or the registered merchants or clients in it. Bgbrands.bg is not responsible for any damages that the Client has suffered or may suffer as a result of this action.

2.4. All prices of the Goods and services published in the Platform are final, announced in BGN and VAT included.

2.5.The envisaged opportunities for payment for the goods and services in the Platform bgbrands.bg са:

payment on delivery;
Cash on Delivery.

Deliveries are made with courier companies Econt or Speedy AD. Payment for the goods is in cash upon delivery or payment with Visa and Masrecard. When choosing "payment on delivery" and when choosing "payment by card", the customer pays the full amount (the value of the products and the value of delivery).

2.6. In the case of online payments, the Platform is not responsible for costs related to fees, commissions or other additional payments made by the Customer or his bank in connection with the transaction itself. Bgbrands.bg recommends to its Clients to inquire about possible additional fees that are charged for online payments.

2.6. All images and descriptions in the bgbrands.bg platform are illustrative and are not intended to accurately recreate the Goods and services in it. In no case should the images mislead Customers about the type, functionality and create a false impression of the Product or Service. The platform is not responsible for such discrepancies.

3. ORDER

3.1. The Customer may place Orders by adding Goods and Services to the Cart.

3.2. Each added Product or Service can be purchased, if available. Adding goods to the Cart without being confirmed and finalized The order does not "save" the goods.

3.3. The customer has the obligation to maintain correct, complete and accurate data necessary for sending the order. The Customer agrees to provide his personal data to the relevant Merchant / Supplier responsible for the ordered Goods and / or Services.

3.4.The Platform has the right to refuse to fulfill the Order made by the Client, for which to notify the Client. Cancellation of the order can be in the following cases:

The data provided by the Client are incomplete and / or incorrect.
Non-acceptance by the issuing bank of the Client of the transaction for online payment.
Carrying out a money transaction that does not lead to the receipt of funds on the accounts of the Platform.

3.5. By sending the order, the Client allows the Platform and / or the Merchant / Provider to contact him when necessary in connection with the order.

3.6. The client has the right to exercise his right to withdraw from the distance contract within 14 days. This period starts from the date of receipt of the purchased goods by the Customer.

3.7. In case of "right of withdrawal", the Client notifies the Merchant / Provider in accordance with the conditions for return, described in detail on the special page of the Merchant / Provider.

3.8. The Platform refunds the amount paid by the Customer when purchasing the Goods. The refund is made on the bank card / account specified by the Client. The refund is within 14 (fourteen days) or according to the conditions of return, described in detail on the special page of the Merchant / Supplier after receiving proof that the Customer has returned the goods.

3.9. The transport fee for returning products with "right of withdrawal" is at the expense of the Customer. The fee varies depending on the services of the courier company with which the merchant works. All terms of delivery and return of goods are described on the page of the product you purchased.

4. GOODS / SERVICES FOR WHICH THE CLIENT HAS NO "RIGHT OF REFUSAL"

4.1 The Client will not be entitled to withdraw from the Agreement in the following cases:

To provide services in which the service is fully provided and its implementation has begun with the explicit prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal after the contract is fully performed by the trader;
for the supply of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal;
for delivery of goods made to order of the consumer or according to his individual requirements;
for the supply of goods which, by their nature, may deteriorate or have a short shelf life;
for the supply of sealed goods which are unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
for the supply of goods which, having been delivered and, by their nature, have mixed with other goods from which they cannot be separated;
all other cases described in Art. 57 of the Consumer Protection Act.

5. PRIVACY

5.1. The Client provides the Platform with his personal data, which bgbrands.bg can use in the following ways and purposes:

Maintaining an up-to-date Client's Profile, registering orders, making a connection with a Merchant / Supplier, resolving disputes, etc.
Sending commercial communications or periodic notices to e-mail.
Carrying out market research, etc. marketing activities related to consumer behavior, order tracking, etc.

5.2. By providing his personal data on the Platform, the Client gives his explicit consent to contact representatives of bgbrands.bg, as well as Merchants / Suppliers partners of the Platform, couriers responsible for the transportation of Goods / Services, representatives of state and municipal structures, banking, insurance, etc. institutions provided for in the Bulgarian legislation.

6. COMMERCIAL ANNOUNCEMENTS

6.1. By creating an Account, the Customer agrees to receive Commercial Messages that would facilitate the shopping process, as well as to follow each step in the process of processing and delivery of the Product / Service.

Order placed;
Preparation of the shipment;
Waiting for a courier to pick up;
Taken by courier;
The shipment is with the courier;
The shipment has been delivered and the order has been fulfilled.

6.2. When creating an account, the Client can choose to subscribe to the newsletter. The newsletter is periodic and contains notifications about promotions, new products in the Platform, etc. current news.

6.3. The Client may at any time refuse to receive commercial communications by notifying the Platform in writing to info@bgbrands.bg or by clicking on the unsubscribe link published in the commercial communications received from bgbrands.bg.

6.4. Each registered Client has the opportunity to close his account at any time and request the deletion of all related data.

7. INVOICING

7.1. BGBrands.bg does not issue or send invoices for purchases of Goods / Services offered by Traders / Suppliers, full members of the Platform. They have the obligation to issue the accompanying documents accompanying the Product / Service in accordance with the current Bulgarian legislation.

7.1. The Client is obliged to keep his data up to date in his Account and is obliged to check the duly issued accompanying documents from the Merchant / Provider upon receipt of the Goods / Services. In case of non-compliance, you must contact him immediately for correction.

7.2. When using the option to pay for Goods / Services with a bank card, bgbrands.bg will not store data for payment cards.

Terms of payment by card

The marketplace platform bgbrands.bg works withMasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY. Please note that your V PAY or MasterCard Electronic Card will only be accepted if it is registered to participate in online authentication schemes. Verified by Visa или MasterCard SecureCode.

Please also check that your card is open by your publisher for online transactions.

The maximum amount for a transaction is 10,000 BGN.

When choosing "card payment", the customer must fill in:

Card details (number, validity date, 3-digit security code, cardholder name);
Authentication data: To identify you as a cardholder, the payment server for e-commerce of our servicing bank maintains the authentication schemes of international card organizations – Verified by VISA и MasterCard SecureCode. In case you are registered by your Issuer Bank in these security schemes, a page will appear on your screen where you need to enter your authentication password.

In case of successful authorization of the transaction, the amount from the client's card is deducted immediately.

The transaction currency when paying by card is Bulgarian lev (BGN).

8. DELIVERY

8.1. When purchasing a Product / Service, pay attention to the delivery method described on the product page.

8.2. The delivery price is visible after the goods are placed in the cart and the preferred courier / Econt or Speedy / and delivery address is selected / to the courier's office, to the customer's address or machine (automatic post office).

9. WARRANTIES

9.1. All Goods / Services have a guarantee for conformity of the product by the Merchant / Supplier, according to the current Bulgarian legislation. Exceptions are categories of goods which, due to their nature, cannot be guaranteed. Each Merchant / Supplier is responsible for the Goods / Services offered by him and has provided detailed information on the product page warranties for each item.

9.2. Upon receipt of the purchased Product / Service, the Customer must be aware of the warranty mentioned in the warranty certificate with all the details of the service centers that provide repairs during the warranty period. The Merchant / Supplier is responsible for the availability of the legally required documentation that should accompany the purchased Goods / Services.

10. TRANSFER OF OWNERSHIP

10.1. The ownership of the Goods / Services is transferred to the Client upon its acceptance and after the payment has been made by him. The delivery of the Goods / Services is certified by the signature of the Client on the transport document provided by the courier.

11. RESPONSIBILITY AND FORCE MAJEURE CIRCUMSTANCES

11.1. BGBrands.bg is not responsible for any damages caused to the Client as a result of force majeure or those that are beyond the control of the Merchant / Supplier.

12. PROCESSING OF PERSONAL DATA

Please review the privacy policy you may see тук.

13. USE OF COOKIES

Please review the cookie policy тук.

14. FORCE MAJEURE CIRCUMSTANCES

14.1. Neither party will be liable for default of its contractual obligations if the default is due to force majeure. Force majeure is an unforeseen and unavoidable event that cannot be avoided and the consequences of which cannot be prevented.

If within 14 (fourteen) days from the date of the event, it does not stop, each party has the right to notify the other party that it terminates the Agreement without owing the other compensation for any damages.

15. ARBITRATION

15.1.All disputes between the parties shall be settled in a spirit of understanding and goodwill. If no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill in gaps in the contract or its adaptation to new circumstances will be allowed by the competent court in accordance with Bulgarian law.

Last edited document 05/05/2022