Products and orders

How can I search for a specific product?

If you want to find a specific product, please use the search engine at the top of the pages. Fill in the information about it, see if it is available on the site among the search results.

Can a company place an order on your site

Yes, Bgbrands (bgbrands.bg) also accepts orders from companies. To receive an invoice containing your exact information, please fill in the fields when registering or during the order itself.

What should I do if I want the order to be delivered to a different address from the one I entered during registration?

After collecting the desired products in the cart, the system allows you to enter a delivery address other than the address in your account.

Account management

I can't remember my account password. What shpild I do?

If you can't remember the password, please use the Forgot Password option on the login page.

How can I change my account information??

To make changes to your account, please log in with a password and select the account update option located in the My Account section.

Do I need to register to make purchases?

If you want to place an order on the site, you must register. Registration can also be done after selecting your products (at the time of sending the order).

Can I change my order after I make it?

If you want to change your order, please contact us via the contact form on the site. Please enter the order number. You can find the order number in the "Order Tracking" section".

Can I see the history of my orders?

Yes, you can view all orders placed through our site through the "Order Tracking" section".

General questions

I would like to buy a product that is not available. How can I do that?

For more information about the availability of the product, please contact us via the contact form at the bottom of the pages of the site.

I would like to receive additional information that is not available on the site. What to do?

Please use the contact form on the site to contact us.