Delivery and return of products

Delivery 

The ordered products will be delivered with courier companies ECONT or SPEEDY. You choose which is the most convenient way for you – to address / courier office. Each Supplier / Trader chooses which logistics operator to work with. Therefore, when you have placed products from different Suppliers in your cart, additional transport lines appear. As a client of the Marketplace platform bgbrands.bg, you have no right to choose another provider, beyond the announced possibilities of the site.

The descriptions of each product indicate the conditions for return, exchange and complaint.

The delivered products must be in their original sealed packaging from the manufacturer. 

Delivery time

Delivery times are specified in the product information. The standard term for delivery to a settlement on the territory of Bulgaria is 3 working days. When the order is registered after 12:00 or on a non-working day, the reporting starts from the next working day. 

Please note that there are products with extended delivery times, as indicated in the descriptions of each product.

Return of products

The method of product return is announced in the description of each product in accordance with the Return Policy, Warranties and Complaints of each Supplier / Trader.

Warranties and complaints

The envisaged warranty periods and ways to file complaints are announced in the product description.

Last edited 05/05/2022